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Questions and answers

You will hopefully find answers to your most urgent questions about mymuesli here.

You will find information about our ingredients in our ingredients encyclopedia (ingredients list). And here you can read about the mymuesli story. You can find out more about us in our blog. And should you still have questions, you can ask us here anytime.

Questions about us and the company

  • Who are "the boys"?

    We, "the boys", are the makers of mymuesli. When we talked about our muesli for the first time, the name stuck for inexplicable reasons. And since then everyone just called us "boys" (you can't choose your nickname, can you). You can read about our story and why we make muesli here.

  • Why muesli?

    You really have to love muesli (as we do) to fulfil the dream of your own muesli company. But in addition muesli is also ideal as a custom product because it contains so many ingredients. Oh, and had we mentioned that breakfast is the most important meal of the day?

  • Do you have a job for me?

    Unfortunately not at the moment. But if you are of the opinion, that we should definitely get to know you nevertheless, then just get in touch with us! We're keen to hear from you…

    Intershops for highly motivated students are always available. You'll find more information here.

  • Do you eat muesli yourself? Which one is your favourite?

    We love mueslis. You will find our personal favorite mueslis in the specials (in "Old friends").

  • I'm an athlete. Can you sponsor me?

    We feel honored. Unfortunately we can only sponsor a limited number of athletes. And please remember: we're a small company with limited resources. But if you need muesli supplies, then please write to us…

  • Can I get a guided tour of your production facilities?

    We're more than happy to open our doors to you. However the dates are scarce and larger groups, for example school classes, will have to stay content with pictures and videos for now. Because our number one priority is to make the best muesli in the world in our mymuesli factory - and that requires our full attention and greatest concentration.

  • Can you link to my site? Can we exchange links?

    Unfortunately not. If you have other cooperation ideas, do get in touch though!

Questions about the muesli and the ingredients.

  • Can I name my muesli?

    Ja, Dir stehen bis zu 18 Zeichen auf dem Etikett zur Verfügung. Außerdem erhält jedes bestellte Müsli eine Mix-ID von uns. Die wird auch mit auf das Etikett gedruckt. Damit ist es möglich, ein Müsli immer wieder nachzubestellen.

  • What are my muesli's nutritional values?

    The nutritional values for your individual mix are displayed in the muesli mixer and adjust with every ingredient you add or remove. Just activate "show nutritional values" and watch as the nutritional values adjust as you mix. Of-course you can also check the nutritional values of a ready-mixed muesli. To do so, just enter the mix ID here. All the muesli's ingredients will be shown in the mixer and you can revisit "show nutritional values". Should you have a customer account, you can access a neat overview of all the mueslis you have ordered with their respective nutritional values.

  • I want to suggest a new ingredient. Is that possible?

    Sure! Keep the ideas coming and Phil will take care of them. But please note: we receive very many suggestions and of-course can't implement them all, in part owing to space restrictions and of-course because our quality and sourcing standards are very strict.

  • How long does a mymuesli muesli keep?

    That largely depends on the ingredients you have selected. However, the muesli should always be good for at least 3 months except in very exceptional cases. That said: in most kitchens mymuesli's survival time is much shorter - its just too tasty!

  • Are your mueslis suitable for vegans, people with allergies or people with diabetes?

    Gleich vorab: Das weißt Du wahrscheinlich selbst am besten, beachte aber bitte, dass unsere Müslis trotz sorgfältiger Herstellung Spuren von Sesam, Nüssen, Milcheiweißen, glutenhaltigem Getreide und Soja enthalten können. Alle wichtigen Informationen für Müslifreunde mit speziellen Ernährungsbedürfnissen haben wir hier zusammengetragen: zur Informationsseite

  • Can I reorder a particular muesli?

    Yes, every ordered muesli receives a unique mix ID. It is also printed on the label. That allows you to reorder a mix again and again.

  • What is a mix ID? Where can I find it?

    Jedes bestellte Müsli erhält eine mix-ID von uns. Die wird auch mit auf das Etikett gedruckt. Damit ist es möglich, einen mix immer wieder nachzubestellen. Wenn Du also einem Freund Deinen Mix empfehlen möchtest, gib' ihm einfach die mix-ID. Er kann es dann hier einfach bestellen.

  • Can I give a gift voucher for mymuesli? Do you also have a printable version?

    Of-course! You will find all our infos about mymuesli vouchers here. When you order a gift voucher, you will receive the voucher code per email within minutes. We do not send any vouchers per postal mail but you will find a link in the email allowing you to print out a beautiful paper version of your voucher.

    By the way, if you don't use your entire voucher value at once, the remaining voucher values can be used for later orders.

  • I want to order muesli for my company. Which options do I have?

    If you wish to order muesli for your corporate breakfast, please contact Irene at irene.meindly@mymuesli.com. If you wish to customise the muesli for your company, our corporate customers have several options: For example you can print a logo or a message on the muesli tube. You'll find all infos here.

Questions about the muesli mixer and orders

  • Can I raise the proportion of a specific ingredient?

    Of-course! You can add any ingredient (including ingredients to refine a base) several times. Just click on the ingredient again and you will get double the amount! Too much of something good? A click on the ingredient in the tube and it is removed from your mix.

  • Do I get something from you for free if I order a lot of muesli?

    Sure: shipping costs free for all orders above £60! If you think you deserve more, get in touch via our contact form.

  • How much muesli can I mix in one mymuesli tube?

    Each tube contains 575g of muesl. So if you just order a muesli base, you will receive 575g of that muesli base. If you add individual ingredients the amount of the muesli base will fall proportionately. But in the end you will always have 575g.

    This is comparable to a car purchase: if you choose better ceramic breaks, for example, you will have a car with better properties. But not necessarily one with 8 sets of breaks. So when something is added, something else is replaced, but the car (or muesli) overall is improved. The car is safer and the muesli tastes better!

  • What if I have not received an order confirmation or receipt!?

    After you have completed your order, a confirmation email with the receipt is sent off automaticall. If you don't receive it within two hours, perhaps there was a typo in your email address. Or the email landed in your mail folder for "undesired promotions". Please just contact us if that happens and we'll sort it out! If you have a user account, you can not only save your email address but also your delivery address. That saves you time typing and reduces the probability of typos for your next order.

Questions about payment and shipping

  • How can I pay for mymuesli? Bank transfer? IBAN? BIC?

    At the moment we ask you to pay in advance using one of these methods:

    Transfer to our bank account in Germany:
    Account holder: mymuesli GmbH
    Account number: 0778 892 700
    Reference: (be sure to enter the receipt number so that we can match your payment to the order!)
    Sort code: 700 800 00
    Bank: Commerzbank (former Dresdner Bank)
    BIC: DRES DE FF 700
    IBAN: DE75 7008 0000 0778 892 700
    Please remember to add the BIC and IBAN to your transfer if you are transferring from a UK account.

    PayPal-Payments go to phil [at] mymuesli [dot] com. Please include your order number!

    You can also pay by direct debit or credit card via our partner money bookers when you send off your order.

    You will be sent an order confirmation and receipt automatically after every order per email. If not, please feel free to get in touch anytime.

  • How much is shipping?

    £5.90 - no matter how many tubes you order, up to a total order value of £60. From £60 you get free shipping! Please do note that vouchers are not included in the order value, as a voucher only gains a "product value" after its purchase.

  • Do you also sell in other countries?

    Besides England, Wales, Scotland and Northern Ireland, muesli fans can enjoy their personal muesli in Germany and Austria www.mymuesli.com. That's where our production and our main offices are based.
    In Switzerland, the home of muesli (or müesli) we also have a small production site. To order there visit www.mymuesli.ch .

  • Can you send two orders together?

    Unfortunately that's not so easy for logistical reasons. Please always try to place all your muesli wishes in one order. That way you also only have to pay for shipping once!

  • Oh, something didn't work with my payment. What now?

    If you wanted to pay with direct debit or credit card, then we cannot relaunch the payment process at the moment, unfortunately. However we are working on a solution to this!
    Until we have a solution, we kindly ask you to pay the amount via bank transfer or PayPal. We recognize payment receipts automatically even if you use a different payment method than indicated when you ordered. However in order to do so it is important that you write the receipt or order number in the reference part of your payment.
    You will find our account data and the PayPal email address above in the question "How do I pay for my muesli?".

  • My muesli arrived partially "unmixed". Why?

    Until your muesli arrives with you, its been pretty shaken from transport by road, over conveyor belts and through sorting machines in logistics centers. Even perfectly mixed mueslis will slowly "unmix". That means: bigger ingredients end up at the top and smaller, finer ingredients move towards the bottom. This will be particularly pronounced for mueslis with very differently-sized ingredients. But cutting all ingredients to the same size is out of the question for us. So our tip to maximize your muesli pleasure is to shake, twist and turn your muesli in the tube to give it a good mix before pouring it :)

  • Where can I pick my muesli up? Are there any hotspots?

    In Germany we have a variety of mymuesli hotspots where you can pick up your mueslis and save shipping costs. In the UK we're not there yet, but if you'd like to be among our first hotspots, get in touch!